The Trouble With Paying our Translators so Quickly!

Translators, like everyone else in the world, wish to be paid for their work in a timely manner.  I understand this and, as such, our company has made the decision to pay our translators twice a month.  We pay for all jobs from the 1-15th and then the 16th-31st.  Same thing every month.  I personally like to know when I am getting paid, I think that is fair and reasonable. Two translation...

Translation deadline issue- was this an oversight or do we need a new policy?

Global2Local received a document from a regular client of ours on August 29th, a rather large manual, under the instructions that it was “not a rush.”  Having dealt with this client several times before, we take the document and begin to work on it.   However, the contact person on the client’s end was not our usual contact person; it was a gentleman we have not previously worked with. ...

Taking good customer service too far, example from an LSP!

At Global2Local, we take customer service very seriously, but, after having spent most of my Saturday chasing down a small document, I know I might need to reconsider some situations.  I am sure this situation will sound familiar to LSPs and it brings to mind the saying, “No good deed goes unpunished.”  It all started last Thursday with a call from one of our regular Hispanic interpreters,...

If Your Small Business does these 10 Things, you WILL beat this economy!

Over the weekend, I often copy and paste online articles that catch my attention and I feel it necessary to share this one simply because everyone is likely a bit nervous over the economy.  Rightly so, after the Dow’s terrible performance last Thursday, the S&P rating being downgraded, and the inability of Washington lawmakers to agree on anything, it seems as if the bad news is never...

Simple ways to build great client relationships

We recently spoke with a nervous new client who stated that the previous translation agencies she had worked for were “so difficult to deal with.  After probing a bit farther to find out what had gone wrong in the past, most of her concerns were easily corrected issues.  I thought it important to pass along her thoughts:  Be sure your client knows who their contact person is:  You know who...